RentingOnRecord

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Non-urgent repairs

34 established claims - 8 refused by the grounding gate

Documented position21

What the body that runs or defines the thing says in its own documentation.

Tenants Victoria states that non-urgent repairs should be completed in 14 days.

medium confidenceother
1 quote from 1 source
Non-urgent repairs should be completed in 14 days.

Tenants Victoria states that a notice of breach of duty can be used to request non-urgent repairs.

other
1 quote from 1 source
You can also use a notice of breach of duty to request non-urgent repairs, especially if you think you may want to claim compensation because of loss and inconvenience.

Tenants Victoria states that nonurgent repairs should be done within 14 days of the renter reporting the problem to the landlord or their agent.

other
1 quote from 1 source
A non-urgent repair is anything not on the list of urgent repairs. Non-urgent repairs should be done within 14 days of you reporting the problem to the landlord or their agent.

Tenants Victoria states that a landlord who receives a written request for non-urgent repairs must arrange a suitably qualified person to do them within 14 days.

other
1 quote from 1 source
If you ask your landlord or agent in writing for non-urgent repairs, they must arrange a suitably qualified person to do them within 14 days.

Tenants Victoria states that asking for something new for the property is not a non-urgent repair request.

other
1 quote from 1 source
Asking for something new for the property is not considered a non-urgent repair request.

Consumer Affairs Victoria states that rental providers must make non-urgent repairs within 14 days of getting a written request.

other
1 quote from 1 source
Rental providers must make non-urgent repairs within 14 days of getting a written request.

Consumer Affairs Victoria defines a non-urgent repair residually, as anything not on the legally defined list of urgent repairs.

other
1 quote from 1 source
The law defines a list of urgent repairs. Anything else is a non-urgent repair.
  • Consumer Affairs Victoria states that a repair is non-urgent if the renter can continue to safely live in the property.
  • Consumer Affairs Victoria gives a broken dishwasher and loose bathroom tiles as examples of non-urgent repairs.
other
1 quote from 1 source
A repair is non-urgent if the renter can continue to safely live in the property. Non-urgent repairs include things like a broken dishwasher or loose bathroom tiles.

Consumer Affairs Victoria states that the 14-day period for a non-urgent repair runs from the date of the request.

other
1 quote from 1 source
Rental providers or agents must make sure the repair is done in 14 days from the date of the request.

A renter may apply to VCAT if a non-urgent repair is not made within 14 days, even without a repairs inspection and report.

other
1 quote from 1 source
The renter may apply to VCAT if the rental provider does not make the repairs within 14 days even without a repairs inspection and report.
  • Consumer Affairs Victoria offers a free repairs inspection.
  • Consumer Affairs Victoria's free repairs inspection includes a Consumer Affairs Victoria inspector visiting the property.
  • Consumer Affairs Victoria's free repairs inspection includes a Consumer Affairs Victoria inspector writing a report about the repairs.
other
1 quote from 1 source
One of our inspectors can visit the property and write a report about the repairs. This is a free service.

Consumer Affairs Victoria states that a renter can ask for a repairs inspection where the rental provider has ignored a request for non-urgent repairs to be made.

other
2 quotes from 1 source
Renters can ask us for a repairs inspection if:
the rental provider has ignored a request for non-urgent repairs to be made

Consumer Affairs Victoria states that renters must continue to pay rent while waiting for repairs to be done.

other
1 quote from 1 source
Renters must continue to pay rent while waiting for repairs to be done or waiting to be paid back for repairs.

Consumer Affairs Victoria states that all repairs must be made to the standard a tradesperson would make them.

other
1 quote from 1 source
All repairs must be made to the standard a tradesperson would make them.

Consumer Affairs Victoria states that a rental provider or agent making repairs…

  • must give the renter at least 24 hours notice.
  • can only enter between 8am and 6pm on any day except a public holiday.
other
1 quote from 1 source
They must give the renter at least 24 hours notice. They can only enter the property between 8am and 6pm on any day except a public holiday.

Tenants Victoria lists disputes about…

  • urgent repairs among the dispute types that go through Rental Dispute Resolution Victoria.
  • non-urgent repairs among the dispute types that go through Rental Dispute Resolution Victoria.
other
2 quotes from 1 source
RDRV deals with common issues that can often be resolved quickly without a formal VCAT hearing.
Disputes about urgent and non-urgent repairs

Practical effect3

What is observed to happen in practice, as distinct from what is documented.

Tenants Victoria's repairs toolkit states that Rental Dispute Resolution Victoria now handles some rental disputes instead of VCAT.

medium confidenceother
1 quote from 1 source
Note: Rental Dispute Resolution Victoria (RDRV) now handles some rental disputes instead of VCAT.

The Victorian Council of Social Service reports that limited statutory enforcement of rental rights contributes to a power imbalance in which renters cannot assert their rights.

other
1 quote from 1 source
Community sector workers report that a lack of affordable housing, a highly saturated rental market, and limited statutory enforcement of rental rights are stacking the deck against renters, perpetuating a power imbalance in which renters are unable to assert their rights out of fear of ‘rocking the boat’.

Tenants Victoria observes that the removal of the remaining no-reason evictions means renters are better able to ask for repairs without the anxiety of being evicted for no clear grounds.

medium confidenceother
1 quote from 1 source
‘The removal of the remaining ‘no-reason’ evictions means renters are better able to assert their rights, such as asking for repairs, without the anxiety of being evicted for no clear grounds.’

Changed on5

A dated change. This is where advice quietly stops being true.

Nonurgent repairs: from 1 December 2025, all corded internal window coverings in Victorian rental properties must have secured cords.

other
1 quote from 1 source
From 1 December 2025, all corded internal window coverings, such as blinds and curtains, must have secured cords.

Additional Victorian rental minimum standards were introduced on…

  • 29 March 2022.
  • 20 March 2023.
  • 1 December 2025.
other
1 quote from 1 source
Additional minimum standards were introduced on 29 March 2022, 20 March 2023 and 1 December 2025.

Rental Dispute Resolution Victoria helps settle disputes over bonds, compensation, repairs and excessive rents.

other
1 quote from 1 source
Launched today, Rental Dispute Resolution Victoria (RDRV) is a dispute resolution service to help settle disputes over bonds, compensation, repairs, and excessive rents.

Disputed between sources1

Sources that do not agree, presented without picking a winner.

Tenants Victoria measures the 14-day non-urgent repair period from when the renter reported the problem

low confidenceother
2 quotes from 2 sources
Rental providers or agents must make sure the repair is done in 14 days from the date of the request.
Non-urgent repairs should be done within 14 days of you reporting the problem to the landlord or their agent.

Repeated, with no primary source in reach4

Widely repeated in the field. Within the documents this sweep read, it traces only to other repetitions - which is a fact about our reading as well as about the idea, until each one has been searched for on its own.

Crown Real Estate Agents states that…

  • a rental provider has 14 days to complete non-urgent items once notified in writing.
  • non-urgent items include a sticking door and a minor tap leak.
medium confidenceother
1 quote from 1 source
For non-urgent items, such as a sticking door or a minor tap leak, you have 14 days to complete the work once notified in writing.

Crown Real Estate Agents states that the list of urgent repairs has expanded significantly under the recent Victorian law changes.

medium confidenceother
1 quote from 1 source
The list of “urgent” repairs has expanded significantly under the recent Victorian law changes.

Crown Real Estate Agents states that if a rental provider does not arrange urgent repairs straight away, the renter can legally pay for the work and demand reimbursement within seven days.

medium confidenceother
1 quote from 1 source
If you or your agent don’t arrange urgent repairs straight away, the renter can legally pay for the work themselves and demand reimbursement within seven days.

Refused8

Claims the research produced that the grounding gate would not accept, with its reason. They are here because a site that only shows what passed gives you no way to judge whether the gate does anything.

Show what was refused

From 25 November 2025, in Victoria, nonurgent repairs changed when advertising a property for rent that does not meet the minimum standards became an offence for a landlord or agent.

Refused: The quote supports the offence for advertising a non-compliant rental, but does not state that nonurgent repairs changed.

Unsupported: nonurgent repairs changed

What it rested on
From 25 November 2025, it also an offence for a landlord or their agent to advertise or offer a property for rent that does not meet the minimum standards.

From 25 November 2025, in Victoria, nonurgent repairs changed when offering a property for rent that does not meet the minimum standards became an offence for a landlord or agent.

Refused: The quote establishes the offence for advertising/offering a noncompliant property but says nothing about nonurgent repairs changing.

Unsupported: nonurgent repairs changed

What it rested on
From 25 November 2025, it also an offence for a landlord or their agent to advertise or offer a property for rent that does not meet the minimum standards.

Rental Dispute Resolution Victoria launched as a free service.

Refused: The quote confirms RDRV launched as a dispute resolution service but does not state it is free.

Unsupported: as a free service

What it rested on
Launched today, Rental Dispute Resolution Victoria (RDRV) is a dispute resolution service to help settle disputes over bonds, compensation, repairs, and excessive rents.

Consumer Affairs Victoria measures the 14-day non-urgent repair period from the date of the written request

Refused: The CAV quote says 'date of the request' but does not specify a written request.

Unsupported: written request

What it rested on
Rental providers or agents must make sure the repair is done in 14 days from the date of the request.
Non-urgent repairs should be done within 14 days of you reporting the problem to the landlord or their agent.

Consumer Affairs Victoria states that a nonurgent repair must be done within 14 days when a renter is at fault and is to organise the repair.

Refused: The quote only says if the renter is to organise the repair it must be done within 14 days; it does not state this applies to nonurgent repairs or when the renter is at fault.

Unsupported: nonurgent repair must be done within 14 days when a renter is at fault and is to organise the repair

What it rested on
If the renter is to organise the repair this must be done within 14 days and to the standard a tradesperson would make it.

Consumer Affairs Victoria states that a nonurgent repair must be done to the standard a tradesperson would make it when a renter is at fault and is to organise the repair.

Refused: The quote conditions the standard on the renter organising the repair, not on a nonurgent repair or renter fault.

Unsupported: when a renter is at fault

What it rested on
If the renter is to organise the repair this must be done within 14 days and to the standard a tradesperson would make it.

Tenants Victoria states that a renter who applies to VCAT about a repairs dispute instead of RDRV will likely be directed to go through RDRV first.

Refused: The quote says 'these types of disputes' but does not specify repairs, so the repair-specific claim goes beyond the cited text.

Unsupported: a repairs dispute

What it rested on
If you apply to VCAT instead of RDRV about these types of disputes, you will likely be directed to go through RDRV first.

The Victorian Council of Social Service reports rental properties failing to comply with minimum standards as a key issue raised by community sector workers.

Refused: The quote states the issue but does not establish that community sector workers raised it as a key issue.

Unsupported: as a key issue raised by community sector workers

What it rested on
Rental properties failing to comply with minimum standards.